Flights from Vancouver: Travelers share group horror stories

And many of those experiences are outside of YVR.

Airline passengers continue to share nightmarish experiences with Canadian airlines months after countries around the world eased their coronavirus travel restrictions.

Canada dropped its mandatory COVID-19 testing requirement for fully vaccinated travelers on April 1, allowing for greater ease of travel at airports and at the Canada-US border.

In May, the Canadian Air Transport Security Authority (CATSA), which is the federal Crown corporation responsible for all passenger security screening, said it was suffering from a continuing staff shortage. Although it has made efforts to correct the problems, Vancouver International Airport (YVR) noted that it is unclear when the situation will improve.

In July, Canadian airlines and airports took the top spots in flight delays over the long weekend, more than almost any other in the world.

But passengers had already flooded airports en masse months before the rule was relaxed, creating chaos at airports around the world.

Many travelers expressed frustration with individual airlines, blaming poor repairs for travel losses on the companies they bought tickets from.

Residents react to canceled Vancouver flights by Flair Airlines and Air Canada

A Vancouver man says he found himself stranded on the other side of the country after Air Canada canceled and rebooked his flights. He also said Vancouver is awesome that he was “speechless” by the companies handling the situation. Similarly, another traveler from Vancouver said he was “absolutely disgusted” after receiving his bag more than a month after traveling with Air Canada.

Frustrated Flair Airlines customers have also shared their stories with VIA, with several noting that their “booked” flights were flown a week or more after their initial flight.

A woman said the airline had ruined her ‘trip of a lifetime’ after canceling her flight ‘at the eleventh hour’ after a six-hour delay. Following the last-minute cancellation, she says she was ‘stranded’ and forced to rebook a flight that cost four times the amount of her original ticket ($960 CAD instead of $250 CAD). ‘origin).

In a similar scenario, a Canadian air passenger claims she received “unacceptable” compensation after Flair canceled her flight from Vancouver at the last minute and re-booked her on a scheduled flight a week later.

YVR delays continue months after coronavirus travel rules eased

Customers expressed their collective outrage over their financial losses and infuriating travel experiences in groups on Facebook. In particular, Canada’s low-cost airlines, Swoop and Flair Airlines, continue to receive the lion’s share of criticism in these online forums – but Air Canada and WestJet are not immune to criticism either.

One of the most popular Facebook groups is called “Flair Airlines Nightmares” and has 6,800 members. Travelers are sharing their stories daily and commenting on other people’s experiences, with many expressing pure frustration with the low-cost carrier.

WestJet’s discount carrier Swoop also has an equally large number of frustrated travelers in a group called “Fly-Swoop Not”. The group also receives many horror stories from people whose flights have been canceled at the last minute or whose luggage has been lost by the airline. Others share negative customer service experiences.

A private Facebook group called “Air Canada Sucks” provides a place for people to share their grievances with Canada’s largest airline, while the much smaller public group called “WestJet Dollars Expiry Dates” is a support group regarding the expiration of Westjet dollars (but people share a bit of outrage there too).

Asked about recent customer reaction and the existence of these online forums, Air Canada told VIA that “the global airline industry has been challenged by issues with airports and third-party service providers. such as passenger screening, customs and air navigation.

“We are working hard with these partners and the government to address these issues as they affect airline performance.”

VIA has also contacted Swoop, Flair Airlines and WestJet for comment.

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